When your items arrive in our China's Warehouse - it goes through a quality check process where we ensure your order's quantity, size, color, design and any obvious visual defects. In most cases, we are able to capture any discrepencies before shipping it to Singapore. However, some defects may be not as obvious to our quality team, or gets damaged during shipping or gets confiscated at customs. 

As part of our customer service, we do offer compensation or exchange for problems that fall within our inspection coverage. 

Please contact us within 2 days of receipt & we will reply within 2 working days:

• Wrong goods :If the items you received are of wrong quantity,size,color or design,please submit a photo with the barcode number
• Damaged goods :If the items you received are found to have defects, please submit a photo with the barcode number
• Missing goods: All orders are checked against the shipping list, using bar-code numbers as reference. Sometimes, orders may be packed together - so please make sure you have unpacked carefully before submitting a feedback to us.
• Unauthentic & low quality goods : There is no refund for such item as buyer is deemed to have checked seller's credentials & item description.
  

The compensation for damaged items depends on the severity of the damages and up to the full insured value. You are advised to purchase insurance for higher coverage. 

When you return the item to us, please make sure the bar-code number on packaging is intact. Else, we cannot submit for refund/exchanges.

Please note that all exchanges shall be your responsibility to liase in shipping the item back to them, if it d